Refund & Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gemsscandinavia.com.
If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping cost.
You can always contact us for any return question at support@gemsscandinavia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gemsscandinavia.com.
We are dedicated to the quality of our products and offer a 14-day refund policy for your confidence and satisfaction.
Quality Assurance
Rest assured, every product undergoes comprehensive EU/UK and worldwide technical checks before delivery. Our commitment is to ensure that you receive a product that is not only fully operational but also adheres to our high-quality standards.
Lost or Damaged Shipments
Although we do not accept returns, we recognize that logistic issues can sometimes occur. If your product is lost during transit or arrives damaged, please contact us via email. We will address the issue promptly and provide a solution.
Timeframe for Claims
For efficient resolution, please report any damages or factory defects within 7 days of receiving the product. We cannot assume responsibility for damages reported after this timeframe.
Initiating a Refund
In the event of damage or factory defects, contact us via email with relevant evidence. We will review your case promptly and, if it falls within our policy, initiate the 14-day refund process.
Your satisfaction is our priority, and we are committed to delivering excellent service. For any further inquiries or concerns, please feel free to reach out to us.